Privacy Policy

Westwood Aparthotel ("we," "us," "our") values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.westwoodaparthotel.co.uk) or use our services. If you have any questions, please contact us at info@westwoodaparthotel.co.uk.

1. Information We Collect

We may collect and process the following information about you:

a. Information You Provide:

Name
Email address
Phone number
Payment details (processed securely)
Booking details and stay preferences
Any other information you provide when contacting us or making a reservation

b. Automatically Collected Information:

IP address
Browser type and version
Device information
Operating system
Referral source (e.g., how you found our website)
Website usage data, including pages visited and actions taken

c. Cookies and Tracking Technologies:
We use cookies to improve your browsing experience and analyze website traffic. For more details, see our Cookie Policy.

2. How We Use Your Information

We use your personal data for the following purposes:

To Process Bookings: Managing reservations, payments, and guest preferences.
Customer Support: Assisting with inquiries, requests, and special requirements.
Marketing Communications: Sending promotions, updates, and special offers (where you have opted in).
Website Improvement: Analysing trends to enhance our services and website functionality.
Legal Compliance: Meeting regulatory and legal obligations.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Payment processors, booking platforms, and IT service providers that help us operate our business.
Legal Authorities: Where required by law or to protect our rights.
Business Transfers: In the event of a business sale or restructuring, your data may be transferred as part of the process.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymise the data.

5. Your Rights

Under UK GDPR, you have the following rights:

Access: Request access to your personal data.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal data where applicable.
Restriction: Request restricted processing of your data.
Objection: Object to data processing for marketing purposes.
Data Portability: Request a copy of your data in a structured format.

To exercise your rights, contact us at info@westwoodaparthotel.co.uk. We may require identity verification before processing requests.

6. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. However, no online system is entirely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing any personal data.

8. Children's Privacy

Our services are not directed at individuals under 16 years of age, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where appropriate, we will notify you via email. Please review this page regularly for updates.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Westwood Aparthotel

Email: info@westwoodaparthotel.co.uk

Website: www.westwoodaparthotel.co.uk